According to Business Knowledge Source, ‘lack of control’ is the leading cause of stress for entrepreneurs. Well… If you run a restaurant, your “control” bucket is basically one big waterfall.
Aahhh!!! So in the middle of all of this (and more!) the last thing an operator wants to hear is: “Hey, the [equipment item] is broken.”
Breakdowns throw a wrench right into the spokes of your business. And without an effective system to manage them – Surprise! – you’ll lose money, customers and quite possibly your sanity.
Here’s the top 5 reasons breakdowns turn into meltdowns – and what to do about it.
Questions always arise when something isn’t working properly.
Common confusion points:
“Does anyone else already know about this?”
“When was this unit last repaired?”
“Which service company do we use for this?”
If your company is like most, there’s a vendor contact list posted (somewhere) and your managers use texts, emails and file cabinets to get answers and solve problems. But the lack of defined procedures often forces the leadership to step in more than they should.
Well, that detracts from their productivity – and let’s be honest – who’s to say they have all the answers anyway? With multiple stores, it’s common even for owners to have to go in personally to asses the problem. What a waste of time and money!
With broken equipment, there’s often no clear way to figure out what work has been done to that equipment in the past. Especially on the fly!
It’s a simple reality, sometimes vendors are hired unnecessarily – and worse, sometimes they’re hired to repair a unit that really just needs to be replaced. Either way, the business is losing money all because their team doesn’t have the information they need.
Most restaurant operators have ‘a guy’ for just about everything – but it’s harder than you’d think to make sure everyone on the team calls him first.
If you’ve been in the business long enough, you know how much value there is in a good plumber, electrician or handyman. So it would stand to reason that your managers should know who those guys are and call them first when things break down.
Here’s the reality:
One thing is for sure, if different managers are hiring different service companies on their own accord, there will be confusion, and sadly the company can become exposed to dishonest workmanship and unnecessary repair spending.
When you buy new equipment, the warranty is like gold. But it can be fickle, because it’s subject to the way your team manages the maintenance and service after installation.
Top reasons warranties get voided:
With dozens of units in multiple stores, maintenance records and manufacturer-authorized service companies aren’t always on the forefront of your mind – but it’s vital that your team has this information. It’s too easy to throw money down the drain just because there isn’t a system in place to safeguard those valuable warranties.
Did you know? The number one reason foodservice patrons fail to revisit a restaurant is… malfunctioning women’s restrooms.
Surprising? Not when you think about it. Working equipment is vital to providing a consistent and positive guest experience.
Top customer-facing facility malfunctions:
Every minute something remains broken is another customer with a bad taste in their mouth (literally!) and with sites like Yelp and Google just a ‘FaceID’ away – you can’t afford to let customers leave unsatisfied just because your team couldn’t figure out how to get something working fast enough.
It takes a structured procedure that empowers your team.
A simple platform where anyone on the team can quickly:
When everyone on the team has the information they need right in their pocket, you can reduce all that wasted energy, misinformed decision-making and confusion.
Trust us… Your staff, your customers and your bottom line will thank you!